Refund policy

Effective October 26, 2026. Part of the terms of service. Contact: team@titleread.com.

Try before you buy

Every new account starts with free credits so that you can read your own documents before paying anything. Please use them: the best way to know whether TitleRead reads your paperwork well is to try it on your paperwork.

Unused credits

If you buy a credit pack and change your mind, we refund the full price of any pack from which no credits have been used, if you ask within 14 days of purchase. Write to team@titleread.com from the email address on the account; the refund goes back to the card you paid with, usually within 5 to 10 business days.

Partly used packs

A pack from which some credits have been used is refunded for the unused part, at the per-vehicle price of that pack, if you ask within 14 days of purchase. After 14 days, credits remain on your account and do not expire, but are not refundable.

Reads that go wrong

A read that fails entirely, because the file was damaged, blank, or could not be processed, is not charged. If a read completes but you believe it was charged wrongly, for instance a page counted as a vehicle that was not one, tell us within 30 days with the document id and we will look at it and return the credits where we agree. A read that completed but contained a wrong value is not refunded on that ground alone; the service is an automated reading and the review screen exists so that a person can check it. If accuracy on your documents is persistently below what you need, tell us: we would rather fix the reading or refund the pack than keep a customer who cannot use the results.

Duplicate or mistaken purchases

If you bought a pack twice by mistake, or chose the wrong pack, write to us within 14 days and we will refund the extra purchase or swap packs.

How refunds affect your balance

When we refund a purchase, the credits it bought are removed from your account. If some of those credits were already used, your balance can go below zero, and the next pack you buy settles it.

Chargebacks

Please contact us before disputing a charge with your bank; we resolve almost everything within a business day. An account with an open chargeback is suspended until it is resolved.

Your statutory rights

Nothing in this policy limits any right to a refund that the law of your jurisdiction gives you.